Cotel Business Solutions provides custom designed phone systems and voice solutions for businesses of all types and sizes in New York, NY and the surrounding area. We can design digital telephone and VOIP systems, as well as analog telephone systems, and arrange the right carrier services for your unique needs.
From initial consultation, to system planning and design, to installation, service and maintenance, our industry certified telecommunications professionals are here for you. Our team has experience with a wide variety of telecom project types, from new construction to office retrofits, and we will work diligently to design a phone system that meets your unique needs while accommodating your budget.
Cotel Business Solutions provides Voice over Internet Protocol (VOIP) service for businesses in New York, NY and the surrounding area. No matter what your telecommunications needs, we can deliver a flexible, feature-rich solution that can save you money on every call.
VOIP (also referred to as IP Telephony, Internet Telephony, and Internet Calling) uses your high speed Internet connection instead of traditional phone lines to make and receive phone calls. VOIP can significantly reduce your communication costs, and offers robust features and flexibility that allow you to better manage communications between your employees and customers.
In today’s fast-paced, interconnected world, it’s more important than ever for New York, NY businesses to have a communications solution that keeps them connected to their customers and employees – from anywhere, at any time.
Despite some providers extolling the diminishing need for a desktop phone, the fact is that it remains one of the most – if not the most – critical components to successful business communications. Equipping employees with the right phone – one that delivers the best features and productivity-enhancing tools – can dramatically increase a company’s business performance.
Purpose-built with an intuitive design, the digital phone systems offered by Cotel Business Solutions are loaded with advanced capabilities that put the everyday features that users rely on right at their fingertips. Other companies may sell generic phones with their systems, glossing over the issues that stem from adding third-party devices to their solutions. Our phones are designed and engineered to work seamlessly with our digital phone solutions, to deliver the best user experience in the industry.
While many other providers have abandoned providing analog phone systems, Cotel Business Solutions recognizes that this technology has its strengths, and is still useful – and even preferable – for certain types of New York, NY businesses.
Analog telephone technology has reliably supported businesses for decades. POTS (short for Plain Old Telephone Service) phones use standard copper wire, are very reliable, and have good voice quality. They can be used to transfer calls between extensions, but beyond that their features are limited. Because of their simplicity, analog phones are relatively inexpensive to purchase. Even as VOIP phones continue to gain popularity, there are still many applications for the use of analog phones in the New York, NY area, including:
Learn how Cotel Business Solutions can design an affordable, customized digital or analog phone system, or upgrade your existing system. Contact us today for a no-obligation telecom needs assessment.
VOIP phone service typically costs significantly less than equivalent service from traditional telephone service providers. Cost savings are also achieved by using a single network to carry both voice and data. This is especially true if you have underutilized network capacity that you can use for VOIP.
And while there is a monthly cost for your Internet service, using VOIP over this service usually does not involve any extra charges, so your calls (even international calls) are essentially free!
VOIP service from Cotel Business Solutions provides your New York, NY business with flexibility that traditional phone networks cannot. Incoming phone calls are automatically routed to your VOIP phone, wherever you plug it into a network. You can take your VOIP phone on a vacation or business trip, and anywhere you connect it to the Internet, you can receive your incoming calls.
Employees who use VOIP phones can work from anywhere they have a reliable Internet connection. This can help you reduce expenditures on office space and equipment, and help your employees reduce their commuting time and expenses.
VOIP also supports features such as call management, call forwarding, voicemail and IVR (interactive voice response), which can help your New York, NY business maintain a professional presence in the marketplace.
Cotel Business Solutions provides business VOIP service with all the tools and enterprise features that your New York, NY business needs to succeed.
Fortunately, switching to VOIP doesn’t require significant changes in your business’ IT infrastructure. However, you do need to make sure that your broadband Internet connection is able to handle the increased traffic. VOIP can be sensitive to network conditions, so if your connection is overloaded it may cause calls to become garbled. It’s easy to find out whether your broadband connection can handle voice traffic by using an online speed test; these tests are free and widely available.
If your connection isn't fast enough, you can upgrade to a faster link, or install a second line dedicated to handling VOIP traffic. Cotel Business Solutions will work with you to determine how many channels you’ll need to support your business operations. It's a good idea to take some time to monitor how your staff uses their phones, especially during busy times, to get a clear picture of how many simultaneous VOIP calls you’ll need to support. No matter many channels you have, you can set up as many extensions as you like, and make unlimited internal calls.
Our business VOIP service also provides reporting (trunk status, call statistics and more), diagnostics, and the ability to block calls to premium-rate and international phone numbers.
Cotel Business Solutions can also port your existing phone numbers over to your VOIP trunk gateway. This can save your New York, NY business a significant amount of time and money, as you won't need to inform customers about new phone numbers, or reprint your business cards and marketing materials.
VOIP can also cut costs by eliminating the need for physical phones. Cotel Business Solutions offers softphone apps for Windows, Mac, iOS and Android devices, which can be used with lightweight headsets. But if you prefer desktop handsets, we offer a range of affordable IP-compatible models.
Another important decision to make is whether to choose onsite or cloud-hosted VOIP service. Running your own IP PBX phone system onsite is cheaper than having your service hosted in the cloud, and gives you complete control over your VOIP services. But there are tradeoffs as well. You’ll either need to purchase preconfigured hardware appliances, or install the backend software on a server you already own. And if you decide to use a server that's already handling other duties, you risk conflicts with other applications, which can be difficult to diagnose and fix. Also, running your own IP PBX can consume valuable IT resources that may be best allocated towards more strategic initiatives.
For smaller New York, NY businesses without the expertise to configure and manage an onsite IP PBX, cloud hosting is a great solution. Cotel Business Solutions offers convenient packages that include preconfigured SIP trunks, channels and call routing features. You can monitor your VOIP services via our web portal, and your remote employees can access VOIP services even if your main office is offline or inaccessible.
VOIP is a powerful and easy-to-implement functionality for New York, NY businesses, providing the benefits of cheap local and international calls, easy scalability, professional call management features, and excellent support for a mobile workforce. Escape the high rates charged by traditional telephone service providers!
If you have an existing analog or VOIP phone system that is in need of upgrading, our experienced technicians will conduct a full evaluation of your current equipment and infrastructure. We will work to gain an understanding of your budget and your goals in upgrading your telecom services. We will then design a comprehensive retrofit plan, tailored specifically to your business operations. Unlike other providers, Cotel Business Solutions offers more than just a one-size-fits-all solution. Our ability to provide custom phone system solutions sets us apart from our competitors and allows us to build lasting relationships with our New York, NY customers.
Cotel Business Solutions draws upon our expertise with voice and data technologies to recommend and implement voice and data carrier solutions that meet all of your New York, NY business’ communication needs. As your one-stop communications partner, we can help improve your telecommunications performance and reduce your expenses by providing customized solutions for:
Cotel Business Solutions has deep industry expertise in negotiating service rates with all major carriers. We can provide a custom-designed, carrier-neutral solution that fits your existing needs, and provides flexibility for future business growth.
Whether you need to add a new line to an existing New York, NY business, or create a Wide Area Network across the world, our in-house team can manage the entire process – from proposing a custom solution, to installing the system, to servicing and troubleshooting any issues that may arise.